Frequently asked questions
Straight answers to the questions international brands ask most.
Is this just AI translation?
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No. AI translation is one input we use for speed, but every deliverable is reviewed and rewritten by a native German specialist who understands e-commerce conversion. We identify what stops German customers from buying, which translation tools cannot do.
Which marketplaces do you support?
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Our initial focus is Amazon Germany (amazon.de). We also work with Amazon Austria, Amazon Switzerland, and Shopify stores targeting the DACH region. If you sell on another platform, contact us to discuss compatibility.
Can you analyse my existing Amazon Germany listing?
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Yes. Paste your Amazon DE product URL into the URL audit tool. We analyse the listing structure, language, images, trust elements and improvement areas. If the URL cannot be accessed automatically, you can provide the details manually.
What happens if the URL cannot be accessed?
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Some marketplaces block automated access. If we cannot fetch your URL, the system falls back to a manual form where you paste the product title, bullet points, and upload screenshots. The estimate continues without pretending the URL was analysed.
Is the estimate binding?
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No. Every estimate is labelled as a preliminary project estimate. The final binding quote is confirmed after a manual review of your product, category, and competitive landscape.
Do you guarantee higher sales?
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No, and you should be sceptical of anyone who does. Results depend on your product, price, reviews, competition, advertising, fulfilment and other market factors. We improve your listing's ability to convert German visitors, but we cannot guarantee specific outcomes.
Do you upload the content to Seller Central?
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Upload to Seller Central is available as an optional implementation support service. By default, we deliver the rewritten content and an implementation checklist so you or your team can apply the changes.
Can you work with our existing agency?
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Yes. We frequently work alongside existing agencies and fulfilment partners. We focus specifically on the German-market localisation and conversion layer, and we hand off deliverables in a format your team can use directly.
How are confidential files handled?
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All product information is handled confidentially. Uploaded files are stored in encrypted object storage and are not publicly accessible. We do not share your information with third parties. Data is retained for a configurable period and can be deleted on request.
Do you support multiple ASINs?
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Yes. The quote calculator adjusts the estimate based on the number of ASINs or product pages. Volume projects may qualify for adjusted pricing after manual review.
Can you analyse product images and A+ content?
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Yes. We analyse image hierarchy, text-in-image language, infographic standards, and mobile readability. A+ content recommendations are included where enhanced brand content is present or planned.
How long does a project take?
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Delivery time depends on scope and urgency. A standard listing audit takes 5 to 10 business days. A full market entry sprint takes 2 to 4 weeks. Express delivery is available for an additional fee.
Which languages are supported?
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We work from English, French, Italian, Spanish, and other source languages into German. If your listing is in a language not listed here, contact us to discuss.